Shipping policy

We Offer the Following Shipping Options

Free Standard UK on orders over £100.00 GBP

£4.95 Standard UK for orders under £100.00 GBP

All UK parcels sent with Royal Mail 

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it.

We can’t refund or replace lost items until at least 20 working days after the date of despatch (30 days for international items) - this is when most delivery services class items as being lost.  We send everything fully insured.

Items not Received but Tracking Shows “Delivered”

This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. Please check the tracking information we have sent you for signatory before contacting us. Please note that we do not refund or replace items that are tracked as being delivered unless it can be proved otherwise. For this reason, we recommend that you get items delivered to your home address where possible.

 

Element 78 Jewellery Ltd. cannot be held responsible for goods that are delayed in transit.